Last updated: September 2026

These Terms & Conditions apply to all appointments and treatments provided by Pearl Skin & Aesthetics.

By booking an appointment, you confirm that you have read and understood these terms.

Appointments & Bookings

Appointments can be booked by telephone, email, WhatsApp or Instagram.

An appointment is only confirmed once the booking has been agreed and, where applicable, the required deposit has been received.

Please provide accurate information when booking, particularly regarding your health, medication, allergies, previous treatments and any other information that may affect your suitability for treatment.

Consultations

A consultation and appropriate assessment will be carried out before treatment where required.

Chelsee may recommend a different treatment, postpone treatment or decline to treat if she believes a treatment is unsuitable or unsafe.

Your safety will always take priority over proceeding with a treatment.

Deposits & Payments

Where a deposit is required, the amount and any applicable terms will be explained at the time of booking.

Deposits may be applied towards the cost of your treatment.

If you need to cancel or rearrange an appointment, please provide as much notice as possible.

Any cancellation or missed-appointment charge will be reasonable and proportionate to the loss caused by the cancellation.

Nothing in these terms affects your statutory consumer rights. UK consumer law requires cancellation and deposit terms to be fair and transparent.

Cancelling or Rearranging an Appointment

We understand that plans change.

If you need to cancel or rearrange, please contact Pearl Skin & Aesthetics as soon as possible.

Where insufficient notice is given, or an appointment is missed without notice, a deposit may be retained or a reasonable cancellation charge may apply, depending on the circumstances.

If Pearl Skin & Aesthetics needs to cancel or rearrange your appointment, you will be offered an alternative appointment or an appropriate refund where applicable.

Late Arrivals

Please arrive on time for your appointment.

Arriving late may reduce the time available for your treatment. Where there is not enough time to safely complete the treatment, the appointment may need to be rearranged and a cancellation charge may apply where appropriate.

Treatment Suitability

Not every treatment is suitable for every client.

You must provide honest and complete information during your consultation and inform Pearl Skin & Aesthetics of any changes to your health, medication, allergies, pregnancy status or previous treatments before your appointment.

Treatments may be postponed or declined where there is a safety concern.

Treatment Results

Everyone responds differently to aesthetic treatments.

Results can vary depending on factors including individual anatomy, skin condition, lifestyle, previous treatments and how your body responds.

Treatment results cannot be guaranteed.

Where appropriate, you will be given information about expected results, possible risks and aftercare before treatment.

Aftercare

Following your treatment, you will be provided with appropriate aftercare advice.

Following this advice is important to help support your recovery and results.

If you experience anything that concerns you following treatment, please contact Pearl Skin & Aesthetics as soon as possible.

If you believe you are experiencing a medical emergency, seek appropriate medical attention immediately rather than waiting for a response from Pearl Skin & Aesthetics.

Photographs

Before, during and after-treatment photographs may be taken where appropriate for treatment records and to monitor results.

Permission to take a photograph for your private treatment record is separate from permission to use photographs publicly.

Our Photo & Video Consent Form allows you to choose separately whether your photographs may be used on Instagram/social media, the website or for marketing purposes, and whether your face may be visible.

Your treatment will not be affected if you choose not to give permission for photographs to be used publicly.

Privacy & Personal Information

Personal information provided to Pearl Skin & Aesthetics will be handled in accordance with our Privacy Policy.

This may include contact information, appointment details, consultation information, treatment records and relevant health information.

Please see our Privacy Policy for full details of how your information is collected, used and protected.

Communication

Pearl Skin & Aesthetics may communicate with you by telephone, email, WhatsApp or Instagram in relation to your appointment or treatment.

Please understand that these are third-party communication services and are subject to their own terms and privacy policies.

Young Clients

Treatments will only be provided where Pearl Skin & Aesthetics considers the client to meet the relevant age and treatment requirements.

Additional consent or information may be required depending on the treatment.

Right to Refuse or Decline Treatment

Pearl Skin & Aesthetics reserves the right to decline or postpone a treatment where there is a genuine concern about suitability, safety, contraindications, inappropriate behaviour or any other circumstance that means treatment should not proceed.

Where treatment cannot safely be provided, this will be explained to you wherever possible.

Complaints

If you are unhappy with any aspect of your experience or treatment, please contact Pearl Skin & Aesthetics as soon as possible so that the matter can be discussed and resolved where possible.

Nothing in these Terms & Conditions limits your statutory consumer rights.

Changes to These Terms

Pearl Skin & Aesthetics may update these Terms & Conditions from time to time to reflect changes to the business, services or applicable requirements.

The latest version will be available on this website.